LES ROIS

LES ROIS / CLIENT SERVICES

Every detail
matters.

Considered answers, thoughtfully presented. Everything you need to know about discovering, ordering, and caring for your Les Rois pieces.

Contact client care ↗︎
01 / LES ROIS

Shop the collection

How can I choose the right size?

Explore the Size & Fit Guide on each polo product page. It provides approximate garment measurements to help you compare sizes. If you prefer a more relaxed fit, consider sizing up.

What if my preferred size is unavailable?

Available sizes appear on each product page. If your size is sold out, contact our client care team to ask about availability.

Where can I find fabric and care information?

Fabric composition and care notes appear in the product details. Always follow the care instructions sewn into your garment.

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Orders & delivery

Where does Les Rois deliver?

Available destinations depend on your shipping location. Enter your delivery address at checkout to see whether shipping is offered.

What will shipping cost, and how long does it take?

Available shipping costs and delivery estimates are presented at checkout. Transit times may vary with your destination and shipping carrier.

How can I track my order?

When tracking is available, it is shared in your shipping confirmation. For help with an existing order, contact us with your order number.

Can I change or cancel an order?

Please contact client care as quickly as possible. Requests depend on whether the order has already been processed or shipped.

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Returns & exchanges

What is your return policy?

Our current policy accepts return requests within 30 days of purchase. Items must be unused, unworn, in their original condition, and in their original packaging. Additional restrictions apply.

How can I request a return?

Contact client care and include your order number and reason for the request. Under our current policy, return shipping is normally paid by the customer.

When will I receive a refund?

After a returned item has been received and inspected, we will notify you whether a refund has been approved. Approved refunds are processed to the original payment method within 7–10 business days under our current policy.

Do you offer exchanges?

Our current exchange policy is limited to items that are defective or damaged. Please contact us for assistance. Sale items, gift cards, and final-sale items are generally not eligible for returns or refunds.

Read our complete Return & Refund Policy ↗︎
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Offers & client care

How does the 10% welcome offer work?

Subscribe through our welcome invitation to receive the terms of the available first-order offer. Enter an eligible promotional code at checkout according to the instructions provided.

How do you handle my personal information?

Please read our Privacy Policy for details about how personal information may be collected and used when you shop, contact us, or subscribe to email communications.

How can I contact Les Rois?

Use the Contact & Client Care page to send an inquiry. Include your order number if your question concerns an existing purchase.

Read our Privacy Policy ↗︎

PERSONAL ATTENTION / LES ROIS

Still have a question?

Reach out to our team for help with your order, fit, or product inquiries.

CONTACT & CLIENT CARE ↗︎